In the portfolio, I've shown just a single Google Help page. It's a tiny glimpse of one stage in its constant evolution, an evolution that I've been fortunate to be a part of over many years.
My work with the help teams at Google began in 2007, when I worked with them on design improvements to both the front- and back-ends of the system. Part of that project also included a restructuring of help content, defining an organization system centered around user needs. It was a substantial change, and one the team couldn't scope in at the time.
To my surprise, some Google colleagues held on to my early intentions-based structural sketches, and asked me to come back to Google to see it through. It was an exciting time then, restructuring content and navigation systems for all Google products, and joining in on a company-wide design overhaul.
We continued to work together over the years, refining navigation based on beautifully rich testing and analytical data, and evolving through another company-wide design change. Even today, as the design has evolved now to Material, the core structure we put in place remains strong.
I could add more samples, but really, today's help systems across Google do the best job of showing what we were able to do with efficiency. Add to that the great work the team is doing to constantly improve the design and bring it closer to products, and you have a wonderful system I'm proud to have been a part of creating.